Terms & Conditions

Privacy Policy

This Privacy Policy sets out the principles observed by CMPH in the collection, use, disclosure, transfer, retention, and deletion of personal data.

We are committed to protecting the privacy, confidentiality, and security of your personal data. We process and use personal data in accordance with this Privacy Policy and applicable laws and regulations. We are equally committed to ensuring that all our employees and agents comply with these obligations.

Collection of Personal Data

“Personal data” refers to any data or information that can identify you as an individual. The types of personal data we may collect depend on the specific transaction or service request. Common examples include:

• Your name, address, email address, telephone number, date of birth, and any other information you provide to us

• Information relating to your transactions, such as bank account or credit card details

• Information about your use of our website, including your Internet Protocol (IP) address, login information, browser type and version, time zone setting, browser plug‑in types and versions, operating system, and platform

• Information about your interactions with our website, including full URLs, clickstream data to and from our website, products viewed or searched for, page response times, download errors, time spent on specific pages, page interaction information, browsing methods, and any telephone numbers used to contact our customer service

• All information submitted through forms on our website

We typically collect your personal data from the following sources:

• Information arising from your transactions with us, our affiliates, or other parties

• Information received when you browse our website

• Information received when you communicate with us (e.g., by phone, email, or other means)

• Information you share through forms on our website

• Information received from surveys or questionnaires you complete

• Information received from non‑affiliated third parties, including business partners, subcontractors providing technical, payment, or delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, and consumer reporting agencies.

We collect your personal data only with your consent or where permitted by applicable laws. We make every effort to ensure that personal data is accurate and kept up to date. We retain personal data only for as long as necessary. Data may be archived as long as the purpose for its use continues to exist.

Purposes for Using Your Personal Data

We may use the personal data collected for the following purposes:

(a) Processing online purchases of our products or services, including handling changes, cancellations, and related matters

(b) Processing billing and payments, verifying outstanding amounts, and collecting overdue payments where necessary

(c) Inviting, offering, and promoting (including email direct marketing and customized online advertising) products/services of CMPH or any of our parent companies, subsidiaries, affiliates, related companies, group companies, or partnered service providers, and administering, maintaining, managing, and operating such products/services

(d) Providing customer service by phone, mail, email, fax, or other communication methods, including processing and assessing applications or requests relating to our products/services

(e) Conducting market research for statistical purposes or for designing products/services for customers

(f) Providing you with alerts, updates, information, or materials relating to our services or other information you request or register for

(g) Making disclosures required by applicable laws, rules, regulations, codes of practice, or guidelines, or assisting law enforcement, the police, or other governmental or regulatory authorities in Hong Kong or elsewhere

(h) Complying with laws applicable in any jurisdiction and with our internal policies

(i) Carrying out other services related to business operations

(j) Any other purposes directly related to the above

Disclosure of Personal Data

We treat your personal data as confidential. However, in accordance with applicable laws, we may disclose your personal data to the following parties for the purposes listed above:

(a) Any member of our group or any of our related companies

(b) Agents, business partners, consultants, auditors, contractors, financial institutions, and third‑party service providers who provide management, data processing, data storage, communications, computing, payment, system infrastructure and operations, website administration, or other services to assist us in achieving the above purposes

(d) Government or regulatory authorities, or any person to whom disclosure is required under applicable laws in or outside Hong Kong

(e) Actual or proposed assignees of our business (or a substantial part thereof) in or outside Hong Kong

What to include in the T&C document

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much much more.

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.

Transfer of Personal Data

For the purposes described above, the personal data we collect from you may be transferred to and stored at destinations outside Hong Kong. It may also be processed by persons operating outside Hong Kong.

By submitting your personal data, you consent to its transfer, storage, and processing outside Hong Kong, even if such jurisdictions may not have data protection laws similar to those in Hong Kong. However, we will take all reasonably necessary steps to ensure that your data is handled securely and in accordance with this Privacy Policy.

Use of Personal Data for Marketing Purposes

Where permitted by law, CMPH may use your name and contact information for marketing or promotional purposes, including sending promotional materials and conducting marketing activities related to ticketing, live events, and brand collaborations.

You may withdraw your consent at any time by emailing info@cmphk.co.

Upon receiving your request, CMPH will cease using or providing your data for marketing purposes. Any such request should clearly specify the personal data concerned.

Third‑Party Websites

Our website or communications may contain links to third‑party websites beyond our control. If you click such links, please note that these websites have their own privacy policies. We recommend reviewing them to understand your rights. We accept no responsibility or liability for third‑party policies.

Security

All information you provide is stored on secure servers.

Payment transactions are encrypted using TLS/SSL technology.

We strictly limit access to personal data to employees, service providers, and contractors on a need‑to‑know basis, and ensure they comply with confidentiality obligations.

We maintain rigorous procedures for data collection, storage, and processing to safeguard your personal data against unauthorized access, use, loss, or theft. We periodically review these practices and require third parties handling your data to adopt similar safeguards.

However, please note that data transmission over the Internet is not completely secure. While we strive to protect your personal data, we cannot guarantee the security of data transmitted to our website. Transmission is at your own risk.

Your Rights to Access Personal Data

You have the right to:

(a) Check whether we hold your personal data

(b) Access any personal data we hold about you

A small administrative fee may be charged for processing access requests.

You may also request that we stop using your personal data for direct marketing. Such requests will be processed free of charge.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time by posting an updated version on our website. Continued use of our website after changes take effect constitutes your acceptance of the revised policy.